Store Policy
Shipping:
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We offer shipping services to get your custom jacket to your doorstep. Shipping costs may vary depending on your location, and you will be informed of these costs before finalizing your order.
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Please allow additional time for shipping, which may vary based on the shipping method and your location. We'll provide you with tracking information to keep you updated on the status of your shipment.
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Returns:
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Custom letterman jackets are made to order and are personalized to your specifications; thus, we do not accept returns or exchanges unless there is a manufacturing defect.
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If you believe there is a defect, please contact us within 14 days of receiving your jacket so we can assess the issue and work on a resolution.
1
Order and Deposit:
To initiate the creation of your unique letterman jacket, we require a non-refundable $250 deposit. This deposit secures your place in our production queue and allows us to begin turning your vision into a reality.
2
​Jacket Updates and Enhancements:
If you already own a letterman jacket and wish to add new patches or custom embroidery, we offer a quicker turnaround. Typically, these updates can be completed within just 1 to 2 business weeks.
3
​Production Timeframe:
Crafting your custom letterman jacket is a labor of love, and our commitment to quality is unwavering. Please note that the production time for new jackets usually ranges from 12 to 16 business weeks. This timeframe does not account for holidays or weekends, so please plan accordingly.
Should you have any questions or need further assistance, our dedicated customer service team is here to support you throughout your shopping experience.
Thank you for choosing Harley's Letterman Jackets for your custom jacket needs. We're excited to work with you and create a letterman jacket that truly represents your style and personality.